Enhanced Delegated Administration

Challenge

• Program success was choking channel operations
• Partner user administration was consuming limited channel resources
• The company needed to focus on strategic channel objectives, not tactical administration
• Offloading user administration to partners was the answer, but the question was how to limit the number of active users each partner could add and manage

Solution

• Enhanced native delegated administration
• Created interface to allow the company to specify the number of active user licenses that are authorized per partner account
• Created algorithm to automatically calculate the number of available licenses per account as partner users are added, activated and de-activated
• Implemented a single-click process for partner admins to create portal logins for new users

Results

• Reduced company’s user admin workload by 16 hrs/month
• Reduced risk of offloading administration to partners with definable user limits
• Improved productivity and focus of the channel team by eliminating tactical tasks
• Enhanced satisfaction by empowering partners to administer themselves